Frequently Asked Questions

 

  1. What are the prices of the clocks?  I am always buying / selling / trading these clocks so please email me for pricing and availability.

  2.  What are the electrical requirements  All of my clocks are made for the USA. They use 120V 60hz electricity. They do not use batteries.  If you attempt to use a converter for 220V it will not keep time because most of the converters operate at 50hz.

  3. I sent you a letter via snail mail but never got a reply.  Sorry folks, but I just don't have the time to break out pen and paper. If you want to contact me you will have to use email or have someone send email on your behalf.
  4. How many balls does the clock use?  The bottom rail uses 1 large silver ball. The middle rail uses a medium black ball. The top rail uses a small black ball.  30 of the regular silver balls are needed for the feed rail.
  5. Do you sell replacement motors for the ball clocks and domino clocks?  I will sell a replacement motor only if you have your old one to trade in. If you have already taken the motor apart, I may not honor a trade.
  6. What is your warranty on your clocks and motors?  The clocks and parts are sold as-is. Sales are final. Restoring the clocks is a hobby of mine. This is not Walmart.  These machines were quirky even back when they were new. I cannot make a warranty on a novelty clock that is nearly 30 years old. If there is an issue I will always try to assist.
  7. Do you have parts for the Time Machine? I do not have parts for the Time Machines other than the ball bearings. I do not know of any source to replace the Time Machine motors. If you have found one, please let me know.
  8. Do you ship clocks and parts internationally?  I will ship the clocks and/or parts to any country. I typically use U.S Postal Airmail. If you want another carrier, just let me know.
  9. What is the turnaround time for a motor repair? Typically I service the motors the same day I get them and ship them the following day.
  10. I haven't gotten a reply to my email. Why not? I answer every email I get from this site, usually within a couple of days. I get tons of spam and sometimes a legitimate email can fall through the cracks. If you haven't gotten a reply after a few days, you should email me again.
  11. I want to build my own clock from scratch. Do you have any plans or blueprints?  Sorry I don't have any documentation on how to make your own clock.

 


Email: ballclockguy@gmail.com

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